Hot Pursuit Hobby does not accept any returns if fuel has been put into the vehicle or if the vehicle has been used in any way. New item returns are subject to a 15% restocking fee and all returned items must first receive a return merchandise number from Hot Pursuit Hobby prior to shipment. Please contact Hot Pursuit Hobby at firstname.lastname@example.org with the reason for the return, to receive a return merchandise number. Any returns shipped back without a return merchandise number may not qualify for a refund or may be subject to more then a 15% restocking fee.
Customer is reliable for the return shipping and the product must be shipped back in the same packaging that it was delivered in. Product must be returned new in its original packaging and must be undamaged. This Return Policy is not for product that was from shipped damage or from manufacturer defects, use the proper procedures for these issues found on the Shipping Info Page & Warranty Page.
If the return is due to a mistake on behalf of Hot Pursuit Hobby and the incorrect product is being exchanged for the correct product, then Hot Pursuit Hobby will arrange for the return shipping and send the customer a prepaid shipping label for the return of the incorrect product. No restocking fee will be charged to the customer if the mistake was from Hot Pursuit Hobby end and is being exchanged. Product being returned from the exchanged must be new, unused and shipped back in it's original packaging.
Refund for returned product will be issued after Hot Pursuit Hobby receives the product that is being returned and inspected. Please allow for 3 business days for Hot Pursuit Hobby to inspect the product before refund is issued. Refund will be issued in the form that Hot Pursuit Hobby received the order.