Hot Pursuit Hobby ships free on orders over $125 for the US48 states. Alaska, Hawaii, and US territories ships at a discounted shipping rate depending on area for orders over $250.
Canada & International shipping Coming Soon.
All vehicle are shipped using UPS Ground.
All vehicles require a signature for package delivery.
Accessories and parts are shipped using UPS Ground and/or USPS depending on your order.
Due to the size and weight of most vehicles and accessories the Standard Shipping is UPS Ground.
Customers who are ordering small single replacement parts are encourage to contact Hot Pursuit Hobby at email@example.com to request a quote which may include a shipping discounted rate if USPS is an option depending on the replacement parts.
Hot Pursuit Hobby process most orders within 1 business day. Customers will receive a order confirmation by email when Hot Pursuit Hobby receive your order. Customers will then receive a email when their order has been processed and sent out for shipping. Customers will then receive an email with a shipping tracking number. With this tracking number Customers will be able to track their package through UPS or USPS. A signature is required for all package delivery that contains a R/C vehicle.
Once an order is sent out for shipping most customers receive their packages within 3-6 business days depending on their location.
On the rare occasion if you receive a damage package or vehicle, Hot Pursuit Hobby will make every effort possible to help you through the process in correcting the issue.
If the damage is due to shipping damage please take pictures of the damage and contact Hot Pursuit Hobby right away at firstname.lastname@example.org . Do not Use the vehicle, this will void Redcat Racing's process of covering any shipping damage, manufacturer defects, and warranty.
For Manufacturer Defects & Warranty please visit the Warranty Page under Support in the menu on the top of the page.