All suspected manufacturer defects and warranty issued, please contact Hot Pursuit Hobby right away at firstname.lastname@example.org with a description of the issue and pictures of the issue, and Hot Pursuit Hobby will help you through the process. Many end-users are not familiar with hobby-grade R/C vehicles especially if they are new to the hobby sport and mistake problems resulting from their inexperience as manufacturer defects. Hot Pursuit Hobby is here for our customers, and will assist them through with any issues they have.
If it is determine that your issue is a Manufacturer Defect and/or Warranty, all claims will need to be submitted to Redcat Racing, Information for Redcat Racing’s Warranty is below. Even though the Warranty process needs to be submitted through Redcat Racing Hot Pursuit Hobby will help you with any questions you have with the process.
Redcat Racing Warranty Information
Limited 90 Day Warranty
All warranty claims must be handled through Redcat Racing and not your hobby dealer. Go to the Warranty Form
If you believe you have a warranty claim, simply fill out the form in the link above and include all information associated with the claim.
If you have a specific part problem Redcat Racing will determine if the issue in question is covered under warranty and will contact you within 3 business days after form submission. If determined that the part or parts are covered under warranty, Redcat will send you the part(s) at no charge. We may ask for photos or that some parts to be returned prior to sending out replacement parts.
If you have a vehicle problem, please fill out the warranty claim form. Once the form is approved, you may send the entire vehicle back to Redcat Racing and the Redcat technicians will repair your vehicle at no charge for labor but may require payment for parts needed if they are not covered under warranty. We will require payment for shipping the item back to you.
Items Not Covered
- • Drive train and suspension parts
- • Gears Including spur, clutch-bell and others
- • Clutch & Clutch Spring
- • Pull Start
General Warranty Information
Warranties are only valid if the items were purchased from an Authorized Redcat Racing Dealer.
These warranties cover defects with the materials, workmanship, or assembly at factory only. All replacement parts and warranty approvals are at the sole discretion of Redcat Racing.
These warranties do not cover breakage due to abuse, improper break-in, improper setup, or improper operation.
Redcat does not accept any returns if fuel has been put into the vehicle or if the vehicle has been used in any way.